When it comes to our Complaints Handling Procedures, Templeton Family Funerals have a responsibility to meet the requirements of the Funeral Act 2006 and to trade fairly under the Australian Consumer Law.
Our Complains Procedure is outlined as follows:
We do hope that any concerns or issues can be addressed by your personal funeral arranger; if this is not possible, the following procedure should be followed.
How to make a complaint:
If you have any concerns/ issues, please convey them to our managing director via the following options:
By appointment at a mutually convenient time and place.
By phoning (03) 9706 9555 during normal working hours.
By outlining your concerns via letter, email or fax and please include your contact details.
Contact Details: Managing Director
Ellese Templeton – Templeton Family Funerals
2a Carmen Street, Dandenong Victoria 3175
Phone: 03 9706 9555
Fax: 03 9792 5580
Acknowledgement & Investigation
Your complaint will be promptly acknowledged and responded to either in writing, telephone and/or verbal.
We may need some adequate time to investigate the situation. The time needed depends on the nature, seriousness and urgency of the situation. We may need to be in contact throughout the process to clarify aspects of the complaint.
We will respond to your complaint as soon as possible, after completing an appropriate investigation.
If you are satisfied with our response, we will confirm and carry out the understanding reached.
We treat every complaint seriously and we endeavour to resolve your issue straight away.
03 9706 9555